- Order confirmation and contract signing
- ** Customer Needs Communication ** : In-depth communication with customers to ensure that they fully understand their specific requirements for the product, including specifications, quantities and key delivery points.
- ** Confirmation of Contract details ** : After both parties have reached an agreement on the details of the order, a formal contract is signed, in which the delivery time and other relevant terms are specified.
- ** Order Information System entry ** : All order related information is accurately entered into the enterprise resource planning system to ensure real-time update of information and traceability of historical records.
2. Material procurement and supply management
- ** Material Requirements Assessment ** : Calculate and determine the type and quantity of materials required based on the specific needs of the order.
- ** Supplier evaluation and selection ** : Select the most suitable supplier according to the quality, price and supply capacity of the material, and reach an agreement with it on key matters such as price and delivery time.
- ** Purchase Order Execution ** : Place purchase orders to selected suppliers, specify delivery dates and quality standards, and ensure that suppliers understand and accept these requirements.
- ** Material logistics monitoring ** : Maintain regular communication with suppliers, monitor the logistics status of materials, ensure that materials arrive on time and conduct strict quality inspection.
3. Production planning and execution
- ** Production planning ** : According to the delivery deadline of the order, develop a detailed production plan, including the production process, key time nodes and resource allocation.
- ** Production resource scheduling ** : rationally arrange the personnel and equipment on the production line, optimize the production process, and ensure the production efficiency and product quality.
- ** Production progress monitoring ** : real-time monitoring of production progress, early warning of possible delays, and timely adjustment of production plans to cope with various emergencies.
- ** Production quality control ** : Strict quality inspection is implemented in the production process to ensure that the products of each production link meet the strict requirements of customers.
4. Product packaging and inspection
- ** Packaging scheme design ** : According to the characteristics of the product and transportation needs, design scientific and reasonable packaging schemes to ensure the safety of the product in the transportation process.
- ** Packaging operation execution ** : Product packaging in strict accordance with the packaging scheme to ensure the quality of packaging and the efficiency of the packaging process.
- ** Packaging Quality inspection ** : Complete inspection of the packaged products to ensure that the packaging is correct and fully meets the requirements of transportation and customers.
5. Goods shipment and logistics tracking
- ** Shipment planning ** : According to the delivery time of the order, make a detailed shipment plan, including selecting the appropriate mode of transportation and planning the best transportation route.
- ** Shipping Document Preparation ** : Prepare all necessary shipping documents such as commercial invoice, packing list and shipping contract to ensure smooth shipping process.
- ** Cargo loading and fixing ** : According to the shipment plan, the cargo is safely loaded onto the transport vehicle, and the appropriate fixing and protection measures are carried out.
- ** Cargo transportation monitoring ** : track the transportation status of the goods throughout the process to ensure that the goods can arrive at the destination specified by the customer on time.
- ** Customer Communication and information update ** : Inform customers of the shipment status in a timely manner, and provide real-time cargo tracking information and estimated arrival time.
6. Delivery monitoring and continuous improvement
- ** Full delivery monitoring ** : In the entire order execution process, continuously monitor the delivery time of each link to ensure that all links can be completed on time.
- ** Problem Response and resolution ** : In case of any problem that may cause delivery delay, take effective measures to solve it promptly and notify all relevant parties in a timely manner.
- ** Customer feedback collection and analysis ** : After the delivery of goods, take the initiative to collect customer feedback information, evaluate the actual effect of delivery management, and carry out continuous process optimization and improvement based on feedback.
Through this series of delivery management processes, companies can not only ensure that every step of the order from receipt to delivery can be efficiently and accurately executed, but also continuously improve customer satisfaction and market competitiveness through continuous customer feedback and process optimization. In today’s competitive business environment, this refined delivery management is the key to earning the trust and long-term cooperation of our customers.