FAQs – Junkai International Trade

Give you the most meticulous service

What types of products can we offer?

As a company focused on hardware trading, your product line can cover multiple areas to meet the needs of different customers and market trends.

** Moving door system ** : Provide a complete moving door solution, including a variety of materials (such as glass, wood, aluminum alloy), as well as related tracks, pulleys, handles and accessories, to meet the needs of modern home and commercial space.
** Shelving ** : Design and sell a variety of functional and aesthetic shelving, such as kitchen, bathroom, wall mounted, corner and multi-level shelving, as well as the flexibility of adjustable design.
** Storage products ** : Provide efficient storage solutions, including drawer dividers, clothing storage boxes, shoe racks, storage boxes, document storage cabinets and wardrobe accessories, to help customers organize and optimize space.
** Hardware accessories ** : Provide a comprehensive range of hardware accessories, such as door locks, handles, hinges, slides, hooks, corner codes and screw fasteners to support the assembly and maintenance of various buildings and furniture.
** Building hardware ** : Covering door and window hardware accessories, railings and handrails, roof and drainage system accessories and building fasteners, to provide necessary support for the construction industry.
** Decorative hardware ** : Provide decorative hardware products, such as door plates, door rings, doorbells, decorative hooks and handles, adding personalized style to home and commercial space.
** Industrial Hardware ** : Durable and efficient hardware products for industrial applications, such as industrial slides, heavy hinges, industrial fasteners and mechanical parts, to support the operation of heavy equipment and machinery.
** Smart Home Hardware ** : keep up with the trend of smart technology, provide smart door locks, smart curtain tracks, smart sensors and smart switches and other products to enhance home safety and convenience.

Through these diverse product categories, our company can provide one-stop hardware solutions for different industries and consumers, while maintaining the competitiveness of product quality and customer service.

What logistics do we ship through?

Choosing the right mode of transportation first needs to consider the nature of the goods, volume, weight, value, urgency, cost budget and destination and other factors. In general, in international trade, there are many ways of transporting goods, each of which has its own characteristics and applicable scenarios. Therefore, we will match your goods with the best solution and transport them according to the mode of transport specified by you.

** Sea Freight ** :

** Full Container Load (FCL-Full Container Load) ** : Suitable for large volumes of cargo, can fill one or more 20 feet or 40 feet of standard containers.
** Less than Container Load (LCL – Less than Container Load) ** : Suitable for small amount of goods, not enough to fill a container, need to be transported with other cargo owners.

** Air Freight ** :

Suitable for high-value, urgent or lightweight but bulky cargo. Air freight is fast but relatively expensive.

** Rail Freight ** :

Mainly used for transcontinental cargo transport, such as Eurasian land bridge transport, suitable for bulk cargo and long distance transport.

** Intermodal Transport ** :

Combine two or more modes of transport, such as sea-rail, sea-air, etc., to improve efficiency and reduce costs.

** Express Delivery ** :

Such as DHL, UPS, FedEx, etc., suitable for small packages, documents and other urgent and need to track goods.

** Inland Waterway Transport ** :

In some surrounding countries, especially in areas with well-developed river networks, inland river transport is also an important mode of transport.

The above modes of transport we can safely deliver your goods to your hands.

Can it be customized as per our requirements?

In international trade, providing customized services is an important way to enhance competitiveness and meet the individual needs of customers. Here are some details about our customized services:

** Customization Range ** :

** Product specification customization ** : According to the specific requirements of customers to adjust the size of the product, color, material, function, etc.
** Packaging Customization ** : Provide personalized packaging design, including packaging materials, printing patterns, brand identity, etc.
** Label and instruction manual Customization ** : Customize product labels and instruction manuals to meet the language and regulatory requirements of different markets.
**OEM/ODM Services ** : Provide original equipment manufacturing or original design manufacturing services, allowing customers to use their own brand or design.

** Minimum quantitative requirements ** :

In order to ensure production efficiency and cost effectiveness, minimum quantitative requirements are usually set for customized services.
MOQ will vary depending on the complexity of the product, production cost, degree of customization and other factors.

** Customized process ** :

** Demand communication ** : Detailed communication with customers about customized requirements, including product details, quantity, delivery time, etc.
** Design confirmation ** : Provide preliminary design plan, and confirm design details and modification suggestions with customers.
** Sample production ** : Make samples according to the confirmed design for customer review and confirmation.
** Production arrangement ** : Arrange mass production after the sample is confirmed.
** Quality control ** : Strict quality control throughout the production process to ensure that products meet customized requirements.
** Logistics Distribution ** : After the completion of production, arrange suitable transportation methods to deliver the goods to the customer’s designated location.

** Price and delivery time ** :

The price of a custom product will vary depending on the content and complexity of the custom, and will usually be higher than the standard product price.
Delivery times can also be extended due to customization and production complexity, requiring advance planning and negotiation.

** After-sales Service ** :

Provide after-sales service for customized products, including repair, replacement, return, etc., to ensure customer satisfaction.

We provide customized services required to establish good communication, design, production capacity and quality control capabilities between. Through customized services, we can better meet the special needs of customers, establish long-term cooperative relationships, and stand out in the competitive market..

What is our ordering process?

As a member of our company, I have the honor to introduce to you our order process in international trade. Our processes are designed to ensure efficiency, transparency and customer satisfaction. Here is a brief overview of our ordering process:

** Customer contact and demand identification ** :

Once a customer has expressed interest in our products, we will go into depth to understand their specific needs, including product specifications, quantities and expected delivery times.

** Quotation and Negotiation ** :

According to the customer’s needs, we will provide a detailed quotation, including product description, price, payment terms and delivery time and other key information.
We negotiate with our clients to ensure that both parties agree on the price and other terms of the transaction.

** Order Receipt and confirmation ** :

Once the customer is satisfied with the quotation, a formal purchase Order (PO) will be issued to us.
Upon receipt of an order, we will carefully review and confirm all order details to ensure that there are no omissions or misunderstandings.

** Contract Signing ** :

After both parties have reached an agreement on the contents of the order, we will sign an international trade contract or sales confirmation.
The contract will specify the terms of the transaction, including payment methods, delivery terms, quality standards and dispute resolution methods.

** Production and Quality Control ** :

We arrange production according to order to ensure that products are produced in accordance with customer requirements and international standards.
In the production process, we implement strict quality control measures to ensure that product quality meets expectations.

** Payment and Financial Processing ** :

The customer makes payment according to the payment method agreed in the contract. We support various payment methods, including wire transfer (T/T) and letter of credit (L/C).
We will continue the delivery process after we confirm receipt of payment.

** Packaging and marking ** :

After the production of the product is completed, we will carry out appropriate packaging to ensure that it is not damaged during transportation.
We will mark the necessary shipping information on the packaging to facilitate logistics and customs clearance.

** Logistics and Transportation ** :

We arrange the transportation of goods and choose the most suitable mode of transportation to ensure that goods arrive at their destination safely and on time.
We prepare the necessary shipping documents such as commercial invoice, packing list and bill of lading.

** Customs Clearance and Delivery ** :

After the goods arrive in the destination country, we assist our customers in completing customs clearance procedures.
Upon completion of customs clearance, we deliver the goods to the customer or his designated consignee.

** After-sales service and feedback ** :

We provide comprehensive after-sales service, including product use guidance, repair and return.
We value customer feedback and constantly improve our products and services to meet customer needs.

Our ordering process is designed to provide a seamless experience for our customers, ensuring that every transaction is completed smoothly and efficiently. We are committed to building long-term relationships and winning the trust and satisfaction of our customers through continuous communication and excellent service.

How about our after-sales service?

I am very proud to introduce our after-sales service system. We understand the importance of after-sales service to customer satisfaction and brand loyalty, which is why we are committed to providing comprehensive, timely and professional service to ensure that our customers have the best experience when using our products.
** Customer Support Center ** :
We have set up a dedicated customer support center with an experienced customer service team, who are always ready to answer customers’ questions, provide technical support and operational guidance.
** Quick Response Mechanism ** :
We promise to respond quickly to customer inquiries and questions. Whether by phone, email or live chat, we respond to our customers in the first instance and provide the necessary assistance.
** Repair and Replacement Service ** :
If the customer encounters any problem with the product during use, we provide free repair service or replacement service. We ensure that repaired or replaced parts meet high quality standards and that services are completed as quickly as possible to reduce waiting times for our customers.
** Regular visits and maintenance ** :
We make regular return visits to customers to understand the use of products, collect feedback and provide necessary maintenance recommendations. This helps us identify and resolve potential problems in a timely manner, ensuring the long-term stability of the product.
** Training and Education ** :
We provide product use training to our customers to help them better understand and operate our products. We also regularly share industry knowledge and the latest technology developments.
** Return Policy ** :
We have developed a flexible return policy to protect the rights and interests of customers. If the product has quality problems or does not meet the requirements of the order, we accept returns and offer a full refund or exchange.
** Continuous Improvement ** :
We value every piece of customer feedback, whether positive or negative, as a valuable resource for improving our services and products. We constantly analyze customer feedback, optimize service processes, and improve service quality.
Our after-sales service is not just about solving problems, it is the key to building trust and long-term relationships. We are committed to being there whenever and wherever our customers need help, providing the highest quality service. Through such commitment and efforts, we hope to become a trusted partner for our customers.